Politique d’expédition

The Indian Rose  (“we” and “us”) is the operator of (https://www.theindianrose.studio). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

All prices are inclusive of taxes and shipping costs. Except COD (which is only applicable in India) which will hold Rs. 100/- extra charge.  

3. Delivery Terms

3.1 Transit Time Domestically

In general, domestic shipments are in transit for 7-14 days. However, delays can happen considering some unforeseen circumstances.

3.2 Dispatch Time

Orders are usually dispatched within 3 business days of payment of order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Reach out to us at contact@theindianrose.studio

3.4 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us at contact@theindianrose.studio so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link on their email id from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. International Shipments

Prices are inclusive of taxes. We will take 2-3 days shipment time, after which order will be delivered 10-12 days depending on the location. For safety, we can give you 100% assurance. If still the product gets damaged by any chance during transit, we send a new one at no extra cost if in stock, otherwise we refund the money. You just need to make a video while opening the package. You can refer to our refund policy here : https://www.theindianrose.studio/pages/refund-cancellation

6. Delivery partners

For our domestic shipping we use Shiprocket, iCarry and for our international shipping we use India Post, Fedex, Aramex, DHL and UPS

7. Customer service

For all customer service enquiries, please email us at contact@theindianrose.studio